User Manual

User Manual

TrackView Login


Please use your Google account to login to TrackView.


The field Device Name on login page is used to differentiate your multiple devices. User can enter a unique name with a maximum of seven letters or numbers. If left blank, it will be auto filled with "Dev****", where **** is a random number generated by the app. In our example, the device name is entered as "Door".

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If you are logging into TrackView for the first time:

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If you logged into TrackView before:

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Note: You need to login on to TrackView on multiple of your devices, so that they can be connected together.

TrackView Subscriptions


TrackView offers three types of plans: Silver, Gold, and Platinum Plans. We recommend you to first view our online video for more details.

To view the details of each plan, please tap on the system menu icon (three vertical dots), and select Subscription from the dropdown menu. On the subscription page, you can purchase, view, restore, and manage your TrackView subscriptions.

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The plan details are listed on the subscription page. Each plan can be billed yearly or monthly.

Your current subscription info can also be found on the bottom of the page.

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1. Purchase a TrackView subscription


Step 1   To purchase your subscription, find the plan of interest and select the renew cycle (monthly or yearly) by clicking on the pricing cell in that column. When you make your seletion, the entire plan column will be highlighted (In our example, the gold yearly plan is selected).

Step 2   Click on the BUY button.

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Step 3   On the summary page, select your preferred platform:

  • Cross-platform
    The subscription will be shared among your Android, iOS, and PC devices.
  • Android Only
    The subscription can only be used on your Android devices.
  • iOS Only (iTunes)
    The subscription can only be used on your iOS devices.

Note: The Platinum plan is now available for 7-day free trial for a limited time. If you choose the Platinum plan, you still need to fill out your billing info and will only be charged at end of the trial period.


2. Restore your subscription


If you have purchased a TrackView subscription, your can always restore your purchase on any of your devices by clicking the Restore button on the bottom of Subscription page.


3. Manage your subscription


You can view, change, or cancel your subscription at anytime:

  • Goto Subscription page
  • Click on Manage on the Current subscription row
On the next page, you could view the detail of your subscription, change your billing info, or cancel the plan, etc.

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How to use Cloud Recording


Cloud recording is a great feature which allows User to use Google Drive to backup and share their recordings among different devices. It's especially helpful when you miss an alert and want to playback the event happened on other devices. User can turn on/off this feature based on your needs.

The following is an example on how to use cloud recording.

Step-by-step instructions:

Step 1 Log into TrackView on both of your devices. Place one of them where you want to monitor. In our example, Device "Office" is placed in the office. Turn on the cloud recording feature by checking ”Backup Recordings on Google Drive” on the Settings tab of TrackView.

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Step 2 You can start the remote detection on Device “Office” by following the instructions below:

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Step 3 When the device “Office” detects sound or motion,it will automatically start video recording. The detection triggered recordings will be saved on the local storage of "Office", and also uploaded to your Google Drive at same time.

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Step 4 The device "mycell" will simultaneously receive the alert notification from "Office" upon detection. On the Playback tab, the little Red Dot with a number in it indicates the new recordings have been uploaded to the Google Drive.

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Note:

(1) If you have other devices logged in with the same Gmail account, you will also be able to download and playback the recordings from Google Drive on those devices.

(2)With"Backup Recordings on Google Drive"option checked, the local recording will be automatically upload to your Google Drive during a normal video monitoring session.

Real Time Tracking


Step-by-step instructions:

Step 1 Login on both of your devices.

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Step 2 Make sure to turn on GPS function on the device being tracked. In this example, the 1st device "Car" is the target device. Configure "Car" as below:

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Step 3 Click on tracking button on the row of 1st device ("Car") from the tracking device "mycell".
[Note] You can view the detailed address of the remote device by clicking on the balloon. The map can also be displayed in satelite mode.

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Video Monitoring


An example of home surveilliance is used here to show how to do the video monitoring.

Log into TrackView on both of your devices. Place one of them where you want to monitor. In our example, Device "Home" is placed in the living room.

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Start video monitoring by click on the video button.

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Remote Recording


Continue with the example for Video Monitoring . If you missed the previous steps, plese go back and see the instructions in Video Monitoring

On the video page, tap anywhere on the screen. A menu bar will slide in from the bottom. Click on the Record button on the menu bar will start the remote recording.

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Tip: The recorded videos are stored in the device from which you are viewing (In our example, the video is stored in Device "mycell").

Push-to-Talk


When you are on the video page, user could talk to the remote audience by pressing the Push-to-Talk (PTT) button.

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Please be noted, you need to keep pressing the button until you finish talking.

Switch Camera


Continue with the example in Video Monitoring.
When you are on the video page, User could switch the camera on the remote device simply by pressing the camera switch button.

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If the remote device has only one camera, pressing this button will have no effect.

Remote Buzz


"Remote buzz" means you can ring your remote devices via TrackView. This is a great feature which can be used to help you locate and find your devices.
After you log in TrackView on your devices (at least two devices), click on the Buzz button from the device at your hand to ring other TrackView devices that are connected.

In our example, click the buzz button on device "mycell", the Device "Home" will ring even if it's in silent mode.

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Event Detection


TrackView detects following three types of hardware events:

  • Power cable plugged in
  • Power cable unplugged
  • Device screen unlocked
If configured properly, whenever an event happens on the target device, other devices will receive event alert notification instantly. The following example shows how to configure the devices to activate this function.

For Device “mycell” to receive the event alert from Device “Home”, please turn on the option “Detection and Alert” on Device “Home” (this will enable Device “Home” to send out event alerts to other linked devices, e.g., “mycell”).

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You can also go to the Settings bar, tap the Local Settings,and it will take to the Local Settings page.

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Once there is an event occurred on Device "Home" (e.g. the screen is unlocked on Device "Home"), you can instantly see the notification received on Device "mycell":

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The alert message also comes with a sound and a vibration. To disable the sound notification, the "Mute Alert Notification" on Device "mycell" need to be checked (The vibration will still be on):

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Motion & Sound Detection


How it works

The Motion & Sound Detection feature uses the camera and microphone on your mobile device or PC to detect movements or unusual sound in the surrounding area using our advanced motion & sound detection algorithm.

If any movement or sound is detected, the following actions will take place on the detecting device automatically and instantly:

  • Video/Audio recording is triggered and will last for at least 14 seconds (if no further movement is detected).
  • An alert message will be sent to all other devices logged in using the same account.

TrackView Motion & Sound Detection allows you to remotely monitor an area using your TrackView devices.

How to use it

There are 2 ways to start the motion and/or sound detection on TrackView devices:

  • Using local detection control
  • Using remote detection control

1. Using local detection control

Using this method is to enable your local device as a detecting device, i.e., you are using your local device to detect motion or sound.

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On your detecting device, go to "Device List" tab.

Simply click the "camera" icon on detecting device (Door), then find the "motion“ and “sound” detection icon on the bottom screen. Click them for turn on/off "motion" or “sound” detection functions.

If you turn on the "Motion detection" option:

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When a motion detection is triggered, the detecting device will start recording locally and send alert messages to all other connected devices (see screen below).
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If you turn on the "Sound detection" option:

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When a sound detection is triggered, the detecting device will start recording locally and send alert messages to all other connected devices (see screen below).
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2. Using remote detection control

Using this method is to enable your remote device as a detecting device. For example, when you leave a TrackView device ("Door") at home, and you can remotely start the motion/sound detection on this home device ("Door") when you are at work using an other device ("mycell").

The setup steps are very similiar as the local detection control. The only difference is that the setting is now on your non-detecting device ("mycell").

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On device "mycell", Click the "device list bar" of monitered device (Door), then click the last icon for entering "remote settings" page. Click "motion" or "sound" detection for turning on/off.
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When a detection is triggered, the detecting device will start recording and send alert messages to all other connected devices, including device "mycell" (see screens below).

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To stop remote detection, long press again on the row for detecting device ("Door") and then click on "Stop Detection" on the popup window (see screens below).

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Night Vision


Install TrackView Night Vision version on your devices. From the monitoring device, click the night vision icon on the video page to turn the night vision mode on.

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Note: In order for the night vision mode to work, a minimal lighting condition is required. When it's completely dark, it will not show clear video.

Flash On


Install TrackView Night Vision version on your devices. From the monitoring device, click the flash icon on the video page to turn the flash on.

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Note: for all Android devices, only rear camera has a flash. If the device has only a front facing camera, this function will take no effect.

TrackView Logout


TrackView will remain logged in until you manually log it out. To logout, please tap on the system menu icon (three vertical dots), and select "Log Out" from the dropdown menu.

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Note: Once manually logged out, TrackView cannot automatically log back in until user manually login again.